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FAQ

ORDERS AND PAYMENT

For local orders, we accept payment via manual bank transfer (deposit machine), online banking, debit and credit card.

If you were to use manual deposit into our account please email us your receipt to [email protected]

Subject of e-mail: #Order ID

Please include the following details in the body of the email Order ID, payment method, bank name, bank-in date, bank-in amount, contact name and contact number

For international orders, we accept payment via credit card, online banking and PayPal.

We will email you a confirmation of your order as soon as it has been processed! A tracking number will be sent to you via email.

Unfortunately, no. Since our products are packed and shipped by an outsourced team, we are unable to write a special note, however you can request for special packaging and notes from our Beau-Bosses.

Please drop us an email at [email protected]. Send the damaged item back to the sender’s address and claim for refund and/or replacement.

Your tracking number with the respective courier service will be sent to you email after your order is processed.

Please return the product and we will send out the correct one soon.

SHIPPING

We ship all across Malaysia at a fixed shipping fee. Please check out this list for domestic and international countries that we ship to and the minimum spending for free shipping.

Domestic Shipping Flat Rate Delivery Cost Minimum Spend for Free Shipping
Peninsula Malaysia RM 10 RM 200
East Malaysia RM 15 RM 250
International Shipping Flat Rate Delivery Cost Minimum Spend for Free Shipping
Asia-Pacific
Singapore RM 35 RM 500
Indonesia RM 120 RM 1200
Philippines RM 120 RM 1200
Thailand RM 120 RM 1200
Australia RM 180 RM 1200
Hong Kong RM 155 RM 1200
India RM 180 RM 1200
Japan RM 180 RM 1200
Korea RM 155 RM 1200
New Zealand RM 160 RM 1200
Taiwan RM 180 RM 1000
Europe
France RM 180 RM 1200
Germany RM 180 RM 1200
Italy RM 180 RM 1200
Russia RM 110 RM 1500
Spain RM 180 RM 1200
United Kingdom RM 180 RM 1200
Americas
Brazil RM 110 RM 1500
Canada RM 175 RM 1000
USA RM 170 RM 1200
Middle East and North Africa (MENA)
Bahrain RM 100 RM 1500
UAE RM 250 RM 1200

For Beau-Babies living outside these following countries or want to find a personal seller, you can find your preferred Beau-Bosses on Instagram @beaubossacademy

Your order will be shipped by our team from 1-3 working days (excluding public holidays) after it has been processed. Please expect delays if you order it during major sale periods.

We have outsourced our fulfillment service to pack and ship our products.

Unfortunately it is not possible to do so currently. However, cash on deliveries or pick up is possible with our Beau-Bosses.

Yes, you will be responsible for any import duties that your country implies on our parcels.

CANCELLATIONS, RETURNS AND REFUNDS

Unfortunately we are unable to change your shipping address due to processing reasons. Please make sure your shipping address is accurate before placing the order.

If you receive an unsatisfactory or broken product, you may return it within 5 DAYS of receiving it to our warehouse and opt for a return or replacement.

All successful orders are unable to be modified.

All successful orders are not allowed to be cancelled.

Unfortunately, each order is only entitled to one shipping address. You are not allowed to combine two orders to one shipping address.

EXCHANGE

We only replace items if they are defective or damaged.

If you need to exchange your item (the originally purchased item), send us an email at [email protected] and our customer service team will assist on further steps.

Unfortunately, we are unable to offer any replacement for any other reasons.

REFUNDS

We strictly do not offer any form of refunds. In any case refunds are applicable, you will be refunded in a form of credit points.